Terms + Conditions

All orders for goods shall be subject to our terms and conditions. No variation of these terms and conditions shall apply unless agreed in writing by Naturally Cool Kids Ltd. Order submitted on the naturally cool kids website are subject to the terms set out below, and you the buyer agree and accept to be bound by these conditions.

These terms and conditions are subject to change from time to time. All products sold through this website are NOT medicines and should not be used as such. If you are suffering from any illnesses you should be contact a healthcare professional for advice.

All of our products use natural good quality ingredients; please check the ingredients before purchasing to make sure they do not contain any ingredients that you may be sensitive to.

The copyright to the contents of this website belongs to Naturally Cool Kids Ltd. Users may download, view and print materials for their own personal, non-commercial use. The contents must not be used for commercial or business purposes without prior written permission from Naturally Cool Kids Ltd.

If you wish to order from this website. To do so, you have to be at least 18 years old, have the means to pay for the goods. Unfortunately we cannot accept orders from people below this age.

We now accept telephone orders, simply call 01274 861542 and place your order with one of our customer service staff. We also accept payment through our website this is through the reliable and secure Pay Pal payment system. We will have accepted your payment when the full payment has been made and we send a confirmation e mail. We are not obliged to accept all orders placed, however a legal contract will be in place once the order is accepted.

If your card for any reason is declined and payment is not received to our account, then we are not liable for any delay in receiving your goods.

Naturally Cool Kids do the upmost to send orders out within 2-3 days via Royal Mail. However during busy periods this could increase. Please allow up to 14 days for delivery.

Standard charges are for UK zones A & B only

UK Mainland Charge
Delivery Method: First Class Royal Mail
Net Order Value: Under £49.99
Delivery Cost: £3.00

Delivery Method: First Class Royal Mail
Net Order Value: Over £50
Delivery Cost: Free

Delivery Method: Royal Mail Next Day, ordered before 1pm
Net Order Value: Under £49.99
Delivery Cost:£7.50

Delivery Method: Royal Mail Next Day, ordered before 1pm
Net Order Value: Over £50
Delivery Cost: £5.00

Royal Mail Next Day, ordered before 1pm
If you do require an urgent order and would like to pay for next day delivery, then please call us on 01274 861542 or email aloha@naturallycoolkids.com and we can quote you a price before ordering.

Due to how our payment system works this additional payment needs to be paid on the PayPal page to aloha@naturallycoolkids.com, once the extra postage cost has been confirmed. A signature will be required for the delivery next day, so please be aware that someone will need to be in to sign for it as we are not responsible once the first delivery has taken place.

Delivery to Europe, off shore Islands and N Ireland

Europe & Offshore Islands, N Ireland

Delivery method: Courier
Net Order Value: Up to £80
Delivery Cost: £5.50

Delivery method: Courier
Net Order Value: Over £80
Delivery Cost: £12.50 (Courier)

EU orders normally delivered within 10 working days.

Any orders sent to destinations outside of the EEC (including the Channel Islands) you are responsible for any local taxes or duty not Naturally Cool Kids.

Delivery to the Rest of the World

Orders overseas are subject to separate delivery costs.


Delivery Method: Airmail Tracked
Net Order Value: Up to £49.99
Delivery Cost: £15

Delivery Method: Airmail Tracked
Net Order Value: £50 to £89.99
Delivery Cost: £25

Delivery Method: Airmail Tracked
Net Order Value: £90 to £120
Delivery Cost: £35

We cannot give exact delivery dates on overseas orders as each country has a different procedure. We do recommend that you wait 4 weeks before informing us of an undelivered parcel.
Please note: That orders over £50 will be sent tracked as there is a higher risk of them going missing, this cost is built in and no extra payments will be required.
Please note: We cannot accept responsibility for non-delivery of orders when delivered to addresses outside of the European Community.

Any orders sent to destinations outside of the EEC (including the Channel Islands) you are responsible for any local taxes or duty not Naturally Cool Kids
Treating a friend or relative and would like to send their gift direct to them

When you reach the payment process you can supply a separate recipient name and delivery address. In the add to message section on the left hand side of the page before confirming your order. If you would like to re confirm the address then you can send us an additional email to aloha@naturallycoolkids.com. You gift message can also be added here.

We will send a separate invoice to your address, and you can be assured no prices will be shown on your gifts. When we send the gift out we wrap all your goodies in lovely tissue paper and place your message on top.

We do not deliver to PO boxes.

If your country requires you to pay import charges for your products then Naturally Cool Kids are not liable for these costs. Please check your customs requirements before placing an order.

If you would like to avoid paying postal costs, then please view our stockists list and you can visit them to purchase our products.

If for any reason you are not entirely happy with your purchase, then please call our email us with your query. We cannot exchange or refund purchases after 30 days. We do not refund or exchange products that have been opened or damaged with the seals broken. This does not affect your statutory rights.

Products will only be refunded or exchanged if there is a manufacturer fault, or a fault that has appeared due to wrong full delivery of your product and the product is unusable.

Please not we will not refund any postage charges made when ordering.

We aim to process your refund as quickly as possible but please allow 14 days during busy periods.  We can only refund back to the account in which the payment was made.  If it is a gift that is been returned then we do not supply refunds but a credit note or change of products can be made. We do require that all products and packaging are returned to us in an unused, sealed and resalable condition.

We unfortunately do not refund or with stand any costs involved in postage, insurance or packaging when you are sending the products back to us here at Naturally Cool kids, unless the products are faulty.
When returning goods to us please include the enclosed returns slip and original receipt. We also advise you to send the products back via recorded delivery as we cannot accept responsibility of the goods if they are lost or damaged on their return to our offices.
Returns to:
Naturally Cool Kids HQ
11 Blacup Moor View
West Yorkshire
BD19 3HE

Under the Distance Selling Regulations all UK customers have the right to cancel orders placed through a website within 7 working days of their receipt of goods.

After ordering from our website you have 7 days in which to change your mind.  We will apply a full refund as long as the products and packaging are send back to us in a sealed unused and resalable condition.  This is available for UK residents only.

We cannot be responsible for factors outside of our control affecting the execution of your duties. In these circumstances we may cancel the order and refund any payment made.

We do not sell any one’s details, we may however contact you in the future with updates and offers on the Naturally Cool Kids Range.  If you wish however for us not to contact you then please e mail us at aloha@naturallycoolkids.com or call us on 01274 861542 and we will delete your details.

All of our prices are in English pounds sterling. All of our prices include the 20% VAT where applicable.
Website wording.

We are not medical professionals and recommend that you visit a medical practitioner if you have a health concern. We aim to be as accurate as possible with all the wording we use in our content.

Naturally Cool Kids do not accept any responsibility for any errors made.

Please note that all products and services available on the Site are for personal use only. You may not sell or resell any of the products or services’ reserve the right to cancel or reduce the quantity of any orders that we believe may result in the violation of our Terms and Conditions